Standard operating procedures are often overlooked by entrepreneurs because they feel things are moving so fast that there’s no point in documenting anything. Once an SOP is built, it tends to have a long shelf life. Over time there may be changes or additions, but the framework stays the same.
It will take some time to initially create it but after that it’s about getting in the habit of keeping your SOP updated. This is huge not just for continuity but also as a resource and for team planning as well!
Still unsure what an SOP is? It is written documentation for each administrative task in your office. Think of it as step-by-step instructions for completing a specific task. This will come in handy when you need to hire help, collaborate with others or do an internal audit.
If the thought of building one yourself makes you feel overwhelmed, don’t worry.
One of the things that makes ChatterBoss so valuable is our custom SOP building for each and every one of our clients.
These procedures are important because you can’t effectively delegate without them. Here are 6 benefits of SOPs:
Make sure that all your new hires get the same training, on the same topics and responsibilities, in the same amount of time. Not only will this help new employees settle in quickly, it will also help save you time and money in the long run.
You’ve worked hard to establish a very specific look, feel, and tone for your brand. Make sure that doesn't fall through the cracks as you build your team.
Take the guesswork out of day-to-day tasks and help ensure that all of your employees understand the processes, policies, and procedures associated with their jobs. Because they provide clear, written examples of what is expected from employees, SOPs are also helpful when conducting employee reviews.
This is especially helpful in situations where tasks go through multiple stages of review and approval.
Depending on your industry, you may be required to have written SOPs that protect your employees and/or customers. For example, asking a customer's consent before sharing information about them or their business.
In case of an extended absence written SOPs make it easier for your backup assistant to take over. By outlining how a task or project should be done, you’re making sure that your backup assistant can complete the work with little direction.
On your first day with your ChatterBoss dedicated assistant, we start documenting your processes into a custom SOP for you.
That means you get a crystal-clear breakdown of every task, so you save time, money, and energy in the future.
If your office systems are feeling vague, haphazard or are non existent it’s time to hire an extra set of hands to save you countless hours.
Get matched with an assistant with the skills you’re looking for, and only pay for what you need.
Schedule a chat with our client success team today.