Our sophisticated onboarding process will pair you with an assistant you're sure to love, and we'll help guide the way to VA success.
Follow these 8 easy steps and you’ll be up and running in no time:
Complete a sophisticated questionnaire that helps us assess who your remote executive assistant will be, based on the skills you need and the personality type that best suits you.
Get paired with your dedicated ChatterBoss executive assistant.
Schedule a one-hour onboarding call.
Begin with two hours of work by a ChatterBoss Partner assistant.
Receive two 30-minute sessions with our founder, Valerie, who will coach you on best practices for outsourcing.
Get started on the 30-90-day roadmap your ChatterBoss executive assistant has devised for you.
Start achieving your business objectives!
Below are just a few examples of tasks that your ChatterBoss executive assistant can help you with:
Here’s what you can expect when you sign up with ChatterBoss:
Here’s what you can expect when you sign up with ChatterBoss:
Our onboarding questionnaire ensures that your dedicated executive assistant is compatible with your personality and communication style.
Your ChatterBoss executive assistant is trained to adopt your company voice when communicating with clients, safeguarding the continuity of the client experience.
Real-time communication makes dedicated ChatterBoss executive assistants feel like a full-time addition to your staff, without the overhead costs.
By the end of our onboarding process, you will have a clear set of goals, a pragmatic list of priorities, and a strong strategy for your outsourcing plan.
ChatterBoss executive assistants are not only efficient task doers, they are also effective thought partners, helping you both accomplish your goals and set new ones.
If you are new to the world of virtual assistants, our ChatterBoss team will teach you how to make the most of our service, so you are sure to maximize your use of a virtual executive assistant.
Live time management enables you to track the status of your tasks in real time.
ChatterBoss executive assistants have three years of directly relevant experience at a minimum, so they are trained in industry best-practices—and further trained to meet ChatterBoss’s rigorous standards.
The ChatterBoss team is highly responsive: you can expect to hear back from your dedicated remote executive assistant usually within minutes, and always within an hour.
Our remote executive assistants are US-based, so you won’t ever have to worry about a significant time difference.
ChatterBoss executive assistants have access to an extended team of specialists, ensuring that most tasks are completed within a 24-hour period.
Below are some of the most common questions we get asked. If you can’t find the answer you’re looking for, please contact us!
We are 100% human assistants. Once you get paired to your dedicated assistant, you form a relationship with your assistant and they become a part of your team!
Yes! While working with ChatterBoss means you have access to our entire team of assistants, you will be paired with a dedicated assistant who will be your main point of contact, as well as a backup assistant in case your dedicated assistant is ever unavailable.
We place a big emphasis on nurturing our virtual assistant team, and experience extremely low turnover as a result. 90% of our current team has been with us for over 1.5 years. Once you start working with your dedicated assistant, it's our goal to keep you with that assistant for the lifetime of our partnership with you. In the rare case that we have to switch your dedicated assistant, we take the same level of care in pairing you to an assistant with the right work style personality. We also take care of re-training your new dedicated assistant with no cost to you.
Your back-up assistant is available in the app alongside your dedicated assistant at all times. Your assistant is often involved with your tasks in the background. If your dedicated assistant is away, on vacation, sick, or unavailable for any reason the back-up assistant is there for you without skipping a beat.
ChatterBoss assistants are available from 9AM (EST) to 5PM (EST) during the weekdays, and can coordinate weekend availability as needed. If you need wider availability, let us know so we can explore tailoring a plan specifically to meet your needs!
Your dedicated team usually will respond within minutes to any message during business hours, and always within an hour.
Using our technology, assistants track their time by the minute, right down to the second! In the app you're always able to see in real time what your assistant is working on, how long it's taking, and what was done in that time.
Assistants keep track of time by the minute, down to the second. Within our app, you are always able to see in real time what your assistant is working on, how long it is taking, and what was done in that time.
Further discounted packages are available via subscriptions. Should you decide to use the subscription model, you will be billed on Monday of each week for the number of requested hours.
As part of our onboarding process, we discuss your goals and your budget. Based on your needs, we come up with a customized plan to ensure we stay within your budget and so that you may know what to expect.
There is no minimum commitment in the pay-as-you-go service; pre-purchase time and work with your dedicated assistant as much or as little as you need. If you choose to do one of our discounted subscription packages, there is a commitment. Please see the payments section of app.chatterboss.com for more details.
We partner with a third-party payment processor (e.g. Stripe, Inc.) to manage credit card transactions and do not have access to your credit card information or store that information unless you choose to fill out a separate credit card authorization form giving us that access for making payments on your behalf.
Absolutely. We consider all information related to your account as private as you do; and take extensive measures to ensure you're always protected. Our team of assistants have all signed confidentiality contracts, and are trained in data security. We can provide a signed NDA on behalf of ChatterBoss upon request.
Our headquarters are in New York, New York and our team of our dedicated experienced assistants are located throughout the USA. Our administrative team works out of an office in Cape Town, SA!